Late return of a vehicle can negatively impact the next user. It is important to us that our vehicles are available when and where our drivers need them! If you return a vehicle late, you may be charged a late fee and/or inconvenience fee.
Late Fee: If you return a vehicle past your original time, you will be billed for excess time at 150% of the original rate.
Inconvenience Fee: Should another user be affected by your late return, you will be billed at the overdue rate, as well as an inconvenience fee starting at $25.
Avoid being charged a late or inconvenience fee by doing the following:
- Budget your time wisely when making a reservation. Traffic in Hawaii can pop up unexpectedly; make sure that you have enough time to return the vehicle.
- If extending a reservation in-app, be aware that another user may have a reservation immediately after yours.
- Make any extensions as soon as possible. If you are having issues, or the app indicates another booking is scheduled soon after yours, contact support immediately to allow our team time to make other arrangements for the next driver.