Hui Car Share
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Getting Started and Common Questions
How Hui Works
What is Hui?
What's included in my reservation?
What kinds of vehicles are in the Hui fleet?
What fees do I pay?
Creating an Account
What's required to drive?
How long does it take to get verified?
Can I let my friend or spouse use my account?
Can I drive with a non-US driver's license?
Is gas included? Do I have to fill up the gas tank?
How do I avoid additional fees?
What if I am running behind? Can I extend my reservation?
Where do I return my vehicle? Can I drop it off at any station?
Driving with Hui
Booking a Hui
How do I book a Hui?
Can I cancel or change my reservation?
Starting Your Trip
How do I find my Hui?
How do I unlock and lock my Hui?
How do I start my trip?
What if I have lost or found an item in a Hui vehicle?
What do I do if my car is dirty or damaged?
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During Your Trip
Where can I park the vehicle?
Can I valet park a Hui?
Ending Your Trip
How do I end my drive?
Will I receive a refund for returning the vehicle early?
Where do I return the vehicle?
Etiquette and Rules
How do I fill up gas in the Hui?
Lost and Found
Damages and Cleanliness
Is eating or drinking allowed in the vehicle?
What if the car is damaged or dirty?
Is smoking allowed in the vehicle?
What are the fees for cleaning?
What are the late fees?
Accidents and Insurance
What if I need roadside assistance?
I got into a car accident. What do I do?
What type of insurance is included?
What happens if there is an insurance claim?
What happens during an accident investigation?
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Managing Your Account
Settings and Preferences
How do I cancel my account?
Why was my account deactivated?
How do I redeem a promo code?
How do I pay?
What methods of payment does Hui accept?