For every trip, we recommend walking around the vehicle to check for any damages or any cleanliness issues (e.g., smoking, pet hair). This is an important step because you could be held responsible for any unreported damages or cleanliness issues.

Please input any damages or issues when prompted in the Hui app at the beginning of your reservation. It is not necessary to report minor scuffs, scratches, dings, etc. You do not need to report anything that has already been identified by a quarter-sized clear sticker.

At the time of your reservation, open the Hui app and go near the vehicle you reserved. Your phone is your key. Lock and unlock the car using the buttons in the app and push to start your vehicle. Bluetooth must be active to connect to the car.