Starting Your Trip

How do I find my Hui?
For details on where your Hui is located, tap on the blue station icon (featuring a car and building).  Tap on "Parking Details" to view addit...
Fri, 30 Sep, 2022 at 11:47 AM
How do I unlock and lock my Hui?
Your phone will link to the Hui vehicle when you have an active reservation. Go to your reservations, tap on your active reservation and get within range of...
Fri, 30 Sep, 2022 at 10:34 AM
How do I start my trip?
At the time of your reservation, open the Hui app and stand next to the vehicle you reserved. The license plate of your assigned vehicle will be displayed i...
Fri, 30 Sep, 2022 at 11:42 AM
What if I have lost or found an item in a Hui vehicle?
If you lost or found an item, please contact us. Please make a visual sweep of the car before ending your reservation. Hui is not responsible for lost items.
Fri, 16 Apr, 2021 at 11:44 AM
What do I do if my car is dirty or damaged?
For every trip, we recommend walking around the vehicle to check for any damages or any cleanliness issues (e.g., smoking, pet hair). This is an important s...
Tue, 29 Mar, 2022 at 3:01 PM
My reserved Hui is not parked where it should be. What should I do?
If you booked a Hui and it isn't where it should be at the time of your booking. please check the following:  - Confirm the date, time and location ...
Tue, 29 Mar, 2022 at 3:04 PM
Are seat belts required?
Yes. Hawaii's universal seat belt law requires that all front and back seat motor vehicle occupants buckle up. Adults and children must use their seat b...
Fri, 16 Apr, 2021 at 11:24 AM