Common Questions

Is gas included? Do I have to fill up the gas tank?
Please return the vehicle with at least 1/4 tank of fuel. An empty fuel tank inconveniences the next user and may incur a $25 fee. Contact customer support ...
Tue, 29 Mar, 2022 at 2:54 PM
How do I avoid additional fees?
For details on Hui service fees and policies, please see our Member Agreement. Damage Fee | We strongly recommend taking photos of the interior and exte...
Tue, 29 Mar, 2022 at 2:55 PM
What if I am running behind? Can I extend my reservation?
If you are running late, you can extend your reservation within the app. However, if your trip is back-to-back with another user’s reservation, you will rec...
Tue, 29 Mar, 2022 at 2:55 PM
Where do I return my vehicle? Can I drop it off at any station?
You must return your vehicle to the place you picked the vehicle up. We have a round-trip policy in place to ensure vehicles are available when and where ou...
Tue, 29 Mar, 2022 at 2:54 PM