If you are running late, you can extend your reservation within the app. However, if your trip is back-to-back with another user’s reservation, you will receive a pop-up notification indicating the maximum time until which you can extend your booking. Please allow for ample travel time to return the vehicle promptly for the next driver.
It is important to us that our vehicles are available when and where our drivers need them. Keep in mind that late return of a vehicle can negatively impact the next user, and you may be charged a late fee and/or inconvenience fee for doing so.
Late Fee: If you return a vehicle past your original end time, you will be billed for the excess time at 150% of the original rate.
Inconvenience Fee: Should another user be affected by your late return, you will be billed at the overdue rate, in addition to an inconvenience fee up to $500.