For details on Hui service fees and policies, please see our Member Agreement.

Damage Fee | We strongly recommend taking photos of the interior and exterior of your Hui at the start and end of your booking so that you’re not held responsible for any pre-existing damage. If you notice any damage or cleanliness issues, please submit an Incident Report through the app. On the active reservation screen, select “View Details” to send the photos to our team. You will also be prompted to notify us of any incidents when your trip is completed and you’ve returned the vehicle to its station.

Cleaning Fee | Shake out the floor mats of any debris. Double-check that you’ve removed all belongings and trash.

Late or Inconvenience Fee | Return the vehicle on time. If you’re running late, you can extend your reservation within the app. If your trip is adjacent to another user’s booking, you may not be able to extend. Please book your trip as accurately as possible.

Low Fuel Fee | Return the vehicle with at least 1/4 tank of fuel.

Reservation Changes/Cancellations:

  • Change or cancel a reservation one (1) hour or more before start of reservation: no charge
  • Change or cancel a reservation less than one (1) hour before start of reservation: billed the full reservation time
  • No prorated refunds for starting a reservation late or returning early.