Hui Car Share
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Knowledge base
Getting Started and Common Questions
How Hui Works
4
What is Hui?
What's included in my reservation?
What kinds of vehicles are in the Hui fleet?
What fees do I pay?
Creating an Account
4
What's required to drive?
How long does it take to get verified?
Can I let my friend or spouse use my account?
Can I drive with a non-US driver's license?
Common Questions
4
Is gas included? Do I have to fill up the gas tank?
How do I avoid additional fees?
What if I am running behind? Can I extend my reservation?
Where do I return my vehicle? Can I drop it off at any station?
Driving with Hui
Booking a Hui
2
How do I book a Hui?
Can I cancel or change my reservation?
Starting Your Trip
7
How do I find my Hui?
How do I unlock and lock my Hui?
How do I start my trip?
What if I have lost or found an item in a Hui vehicle?
What do I do if my car is dirty or damaged?
View all 7
During Your Trip
2
Where can I park the vehicle?
Can I valet park a Hui?
Ending Your Trip
3
How do I end my drive?
Will I receive a refund for returning the vehicle early?
Where do I return the vehicle?
Etiquette and Rules
Gas
1
How do I fill up gas in the Hui?
Lost and Found
0
Damages and Cleanliness
3
Is eating or drinking allowed in the vehicle?
What if the car is damaged or dirty?
Is smoking allowed in the vehicle?
Fees
2
What are the fees for cleaning?
What are the late fees?
Managing Incidents
Accidents and Insurance
6
What if I need roadside assistance?
I got into a car accident. What do I do?
What type of insurance is included?
What happens if there is an insurance claim?
What happens during an accident investigation?
View all 6
Managing Your Account
Settings and Preferences
2
How do I cancel my account?
Why was my account deactivated?
Account Billing
3
How do I redeem a promo code?
How do I pay?
What methods of payment does Hui accept?